Job Description

Job Description

Job Description

Join our team at Phoenix Solutions that specializes in auto glass replacement and repair. At Phoenix Solutions, our Entry Level Sales Representatives are dedicated to making windshield and auto glass concerns hassle-free for our customers, from first contact to final installation.

As an Entry Level Sales Representative, you will be the face of our company, interacting directly with customers to assess their auto glass needs, explain service options, and coordinate efficient solutions. The Entry Level Sales Representative guides clients through the process of windshield and glass replacement, working closely with our technicians to ensure a smooth and professional experience from start to finish.

Entry Level Sales Representative Responsibilities:

• The Entry Level Sales Representative will serve as the first point of contact for customers visiting our location. Greet each client with a friendly and professional demeanor, ensuring they feel comfortable and confident in our services from the moment they walk in.
• Actively listen to clients to understand the nature of their windshield or auto glass issues. Ask relevant questions to determine the extent of the damage and the best course of action, whether repair or full replacement.
• Clearly explain available service options, including types of glass, repair vs. replacement recommendations, and any associated warranties. Provide realistic timeframes for service completion and manage client expectations throughout the process.
• Use the Entry Level Sales Representative scheduling software to book appointments efficiently, ensuring optimal workflow for glass technicians. Confirm availability, communicate timing to clients, and make adjustments as needed to accommodate urgent cases or rescheduling.
• Assist clients with insurance-related topics, including claim submissions, verification of coverage, and communication with insurance providers. Ensure all documentation is accurate and complete to avoid delays in service.
• Reach out to clients after service to confirm their satisfaction, answer any follow-up questions, and resolve any outstanding concerns. Maintain positive client relationships to encourage repeat business and referrals.
  
   

Entry Level Sales Representative Qualifications:

• High school diploma or equivalent; associate degree a plus
• Excellent communication and interpersonal skills
• Customer service or sales experience preferred 
• Strong attention to detail and problem-solving ability
• Comfortable using scheduling and point-of-sale software
• Ability to work on your feet and interact with the public throughout the day

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